Customer purchase instructions
About the delivery process
Our company after the customer order → corresponding customer service printing product list → and the list to the warehouse manager → the warehouse manager check the list to the warehouse to collect the goods → then to the packer check and acceptance → Finally sent by the shipper to the Courier company and Courier together → Finally the Courier signed on the list after packaging to the Courier company scanning delivery → and by the shipper back to the list to deliver Keep it with the account manager
Special note: Because we are a wholesale website, single shipment is fast, entity synchronous wholesale, inventory is difficult to update in time. If we are out of stock within 4 items, we will deliver the goods directly without prior notice. If there is a large quantity out of stock, we will communicate with customers by phone, hope customers understand.
About delivery time
Delivery within 48 hours after the customer orders, if the delivery time is delayed in the case of holiday couriers, the actual delivery statement is delivered, the receiving city is not the same, The time to receive the goods is not the same as the time to receive the goods from the actual delivery of the goods can be received within 3 to 7 days (some remote counties often have to go through a lot of transfer stations to arrive may take 5 to 7 days) We can not promise that the product will be able to reach the buyer within a few days after delivery, because we can not control the efficiency of the carrier express company (or post office). More can not understand the quality and attitude of the dispatch staff in your area, I hope that the buyer will not be angry at the company because of the mistakes of the logistics company. Please understand our inability and helplessness on this issue
On liability
All items and fragile items please buyers face to face inspection and then sign for, if the goods are found damaged, please inform the company's staff before the Courier goes by phone, and have the Courier signed to confirm, by the company and the Courier company to negotiate compensation matters. If the product is damaged after signing, the company is not responsible for compensation.
Explanation: The buyer (consignee) should carefully check the package after receiving the goods, confirm that it is correct (no missing pieces, no damage, no quality problems) and then sign for it. Due to the occurrence of damage, loss and other situations can not be ruled out during the transportation process, we will check and properly package before sending, so the buyer (myself or entrusted others) must check when receiving the goods, confirm the error before signing. Even if the Courier is signed first, he should wait to see if there is no problem before going, which causes problems because the presence of the Courier proof can help the buyer to distinguish the responsibility). Once the buyer signs and finds the damage, loss, etc., it is difficult to judge the responsibility, so it no longer supports compensation. Please be sure to fulfill the corresponding responsibility, note: signing means no missing pieces, damage, quality problems. We apologize for any inconvenience caused to the buyer.
